Decisions stop landing
back on your desk.
Your team knows who owns the next step, which decisions it can make, and when you need to weigh in.
Fractional operations leader & AI builder · Washington, DC
I get your operations moving
and build AI your team
can put to work.
Growing faster than your team can keep up? I take ownership of the messy, cross-functional work—fixing handoffs, building useful tools, and getting people on board so you can move forward.
What changes for your team
Important work moves.
You don’t have to chase it.
When everything crosses teams, it’s easy for ownership to disappear between them. I get into the details with your people and stay with the work through implementation.
Decisions stop landing
A signed deal becomes
a delivered, paid order.
Sales, deployment, and finance work from the same process. Exceptions have an owner, instead of another email thread.
A promising tool becomes
something people use.
AI is tested against real work, refined with experienced staff, and introduced in a way the team can sustain.
78%Shorter procurement pre-review cycle time at Microsoft
45%Growth in voluntary AI-seat adoption at Gradient in one quarter
6 functionsAligned on Gradient’s order-to-cash process
$30MUSAID program whose operations I led in Venezuela
Capabilities
Someone to own the work—and build what’s missing.
I work across people, process, and technology. That means I can lead the initiative, improve the workflow, and build an AI tool when it will actually help.
Run the operations.
I take ownership of cross-functional priorities, budgets, operating routines, and the decisions that keep work moving. You get a hands-on partner who can get up to speed and earn your team’s trust.
Fractional leadership · Business operations · Project execution
Fix the workflow.
I trace where work gets stuck, bring the right people together, and put better handoffs and decision rules into practice. Sometimes AI helps. Sometimes a better process is enough.
Order-to-cash · Approvals · Ownership and escalation paths
Build useful AI.
Bring me an idea or an agent that’s falling short. I draw out expert judgment, build and test against real cases, and help your team put the result to use.
AI agents · Evaluation and refinement · Pilots and adoption
Hi, I’m Erin.
I’ll ask the questions, bring people along, and stay with the hard parts.
I’m comfortable walking into a problem that doesn’t come with a playbook. I listen closely, get specific, and keep pressing until we have something that works for the people doing the job.
Let’s connect on LinkedIn tooWays to work together
Start with the work
you need owned.
You can bring me in as an ongoing operations leader or for a defined project. We agree on the priorities, scope, and schedule before we start.
Fractional Head of Operations & AI
A hands-on partner for a growing startup that needs experienced operational leadership on a part-time basis. I own agreed priorities and work alongside your team as those priorities evolve.
Discuss ongoing support ↗Operations & AI projects
Untangle a process, lead a launch, build an agent, or improve an existing tool. I own the work through implementation, with clear milestones and a practical handoff.
Tell me about your project ↗AI workshops & speaking
Help your team identify where AI could create business value and what’s worth investigating. Workshops combine individual reflection with discussion across functions.
Explore the workshop ↓Selected work in AI & operations
From startup handoffs
to enterprise AI.
01 / AI WORKFLOWS
Building an AI procurement pre-review agent
Built and calibrated an agent using real requests and expert judgment, uncovering exceptions missing from the documentation. Delivered a working prototype, explicit decision rules, and evaluation cases. Pre-review cycle time fell from 16.2 to 3.5 hours (78%).
02 / AI VALUE
Measuring the business value of AI
Invited to speak about practical AI value realization at the World Bank Group’s Accelerating AI event in Washington, DC.
03 / ORDER-TO-CASH
Standing up end-to-end order-to-cash
Stood up Gradient's order-to-cash (O2C) operating process as B2B hardware deployments scaled, spanning customer/vendor setup, contracting, POs, invoicing, and revenue recognition. Aligned six functional leads on ownership, handoffs, and exception paths—reducing stalled deals and accelerating contract-to-cash.
04 / AI ADOPTION
Bringing AI beyond the early adopters
Recruited champions across every function, including AI-skeptical teams, and used executive backing and all-hands recognition to build momentum. Voluntary AI-seat adoption grew 45% in one quarter.
05 / PROGRAM OPERATIONS
Running a $30M operation under pressure
As operations lead for a $30M USAID program in Venezuela, I managed financial execution, procurement, and compliance amid open hostility from the host government and stringent U.S. federal oversight. We earned multi-million-dollar contract expansions while I lived as an expat in Caracas.
06 / ENTERPRISE AI
Leading operations behind the Frontier Firm AI Initiative
Ran operations and finance for the Microsoft team behind the Frontier Firm AI Initiative with the Harvard Business School AI Institute. The program brings together C-suite leaders from major global enterprises to explore how AI is reshaping their work, business processes, and organizational performance.
90-MINUTE WORKSHOP
AI Value Discovery Workshop
What could your team accomplish that it can’t do today?
Explore how AI could help your team serve more customers, make better decisions, or deliver work that isn’t feasible today.
Through individual reflection and collaborative discussion, we connect what people across your team know about the work and decide which opportunities deserve a closer look.
You leave with:
1–2 promising opportunities, the business outcomes they could improve, and clear next steps for investigation.
Bring this workshop to your team ↗About me
I’ve built the systems
the business depends on.
I spent nearly five years helping build and operate Gradient, from stealth through its second hardware product launch. As Chief of Staff to the COO/CFO, I worked across commercial, finance, and operations—and led company-wide AI adoption.
At Microsoft, I built and calibrated a procurement pre-review agent that cut cycle time by 78%. I also ran operations and finance for the team behind the Frontier Firm AI Initiative, working at the intersection of enterprise AI and executive priorities.
Earlier, I launched and ran U.S. government-funded program operations in Venezuela, Bosnia, and Equatorial Guinea. In Caracas, I led operations for a $30M USAID program amid host-government hostility and stringent U.S. oversight.
I know what it takes to keep consequential work moving when the conditions are difficult, the details matter, and there’s no spare team waiting to take it on.
Based in Washington, DC. Available for remote engagements.
A few practical questions
How this works.
Do I need ongoing operations help or an AI project?
If several priorities need an owner and coordination across teams, fractional leadership may fit. If you have a specific workflow or tool to improve, we can scope a project. You don’t need to decide before we talk.
Do you build the tools yourself?
Yes. I build and refine agents and workflow prototypes, test them with real cases, and document decision rules and exceptions. Where production engineering or integrations need specialist support, I coordinate that work and clarify the handoff.
Do you only work with hardware startups?
Hardware is a particular strength: I understand the operational work behind getting a physical product to customers. I also work with enterprise teams and other growing organizations on operations and AI projects.
What if we already have an AI solution?
Bring it. We can investigate where it falls short, improve the instructions or source material, test changes, and work on adoption. You don’t have to start with a discovery sprint.
What happens on the first call?
We discuss what you need to accomplish, where work is getting stuck, and what support you already have. If there’s a fit, we identify a useful next step and scope any further work separately.
Let’s get into it
What needs to move
at your company?
Bring me the initiative nobody has time to own, the process that keeps breaking, or the AI tool that isn’t doing its job.
We’ll talk through what’s happening and whether I’m the right person to help.
Prefer to write first? Tell me what you’re working on.
How can I best support your team?
Loading the contact form…